Wye Gift Hampers Limited

Last Updated: 25^th August 2026

1. Overview

At Wye Gift Hampers Limited we aim to ensure our customers are completely satisfied with their purchase.

This policy explains your rights regarding returns, refunds, and cancellations.

2. Consumer Cancellation Rights

Under the Consumer Contracts Regulations 2013, customers purchasing goods online have the right to cancel their order within 14 days of receiving the goods.

To exercise this right, you must notify us in writing within the cancellation period.

3. Returns

If you wish to return an item:

1. Contact us within 14 days of delivery
2. Return the goods within 14 days of notifying us
3. Goods must be unused and in original packaging where possible

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

4. Refunds

Once returned goods are received and inspected, we will issue a refund within 14 days.

Refunds will be made using the same payment method used for the purchase.

5. Perishable Goods

Because many gift hampers contain food or perishable items, the right to cancel may not apply once the goods have been opened or if they are likely to deteriorate quickly.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

1. Contact us within 48 hours of delivery
2. Provide photos if possible

We will arrange a replacement or refund where appropriate.

7. Non‑Returnable Items

The following items cannot normally be returned:

– Perishable food items

– Custom or personalised hampers

– Items opened or consumed

8. Contact

For returns or refunds please contact:

Wye Gift Hampers Limited

Email: info@wyegifthampers.com

Website: https://www.wyegifthampers.com