WYE GIFT HAMPERS LIMITED – TERMS FOR THE SALE OF ONLINE GOODS

These terms are version 1 and are effective as of [DATE]. 

Important: Please read these Terms carefully before ordering. In particular, please review cancellation rights, delivery, and our liability limits (see clauses 10,11,15 and 25).

About us

We are Wye Gift Hampers Limited, a company registered in England and Wales under company number: 16793130, Our registered office is at: Floors 1-3, 4-5 High Town, Hereford, Herefordshire, United Kingdom, HR1 2AA . Our VAT number is: 522 4977 79.

You can contact us by sending an email to info@wyegifthampers.com or calling us on 07487715445.

• These terms
  • These terms apply to any purchases you make on our Please read these terms carefully before you place any orders on our website, as they set out important information about your and our rights and obligations. Please note that you must agree to these terms before you place your order.
  • For the purposes of these terms, you are a ‘consumer’ if you are buying products from our website as an individual for purposes wholly or mainly outside of your trade, business, craft or profession. You are a ‘business customer’ if you are buying products from our website for purposes relating to your trade, business, craft or profession. Some terms only apply to your order if you are a consumer and other terms only apply to your order if you are a business customer, so please make sure you read these terms carefully.
  • Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to Wye Gift Hampers Limited, and any reference to ‘you’ or ‘your’ is to the person placing an order on our
  • You must be at least 18 years old to place an order on our If you are a business customer placing an order on behalf of a business, you confirm that you have authority to place such order for and on behalf of that business.
  • We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your order to us.
  • Please print out or save a copy of these terms and any emails from us for your records, as we will not save or file a copy for you. These terms are only available in English.
  • Your use of our website is governed by our Website Terms of Use [insert link].
• Orders
  • Please check your order carefully and correct any errors before you submit it to us. You are solely responsible for ensuring that all information supplied in or in connection with your Order is complete and accurate, including (as applicable) product selections, specifications, measurements, artwork/branding and messages, requested delivery dates, delivery addresses/postcodes, recipient names and contact details, access/security instructions, and any compliance confirmations (including age‑restricted items). We are entitled to rely on the information you provide and are not obliged to verify it.
  • After you place your order, we will send you an acknowledgment email to let you know that we have received your order. This does not mean that your order has been accepted by us. Your order is an offer to buy products from us on these terms.
  • Acceptance of your order by us takes place when we dispatch your order to you (or when we issue a written order acceptance, if earlier), at which point a legally binding contract is formed between you and us on these terms. We will send you a shipping confirmation email to let you know once your order has been dispatched.
  • If we are making any bespoke or personalised products for you (including based on measurements, specifications, artwork or other information you provide), you are responsible for ensuring that such information is correct and complete and for approving any proofs we provide. Changes requested after acceptance may affect price and lead‑times; we may charge reasonable additional costs and adjust delivery dates accordingly.
  • All photographic props such as glasses, plates and other crockery, cutlery and utensils shown on our website are not included unless otherwise itemised in the hamper description.
  • All quoted or indicative dispatch and delivery dates are estimates only. Any lead‑time runs from the later of (a) our acknowledgment of the order, (b) receipt of all complete and correct information and instructions, (c) receipt of all required approvals/sign‑offs (including artwork/proofs), and (d) receipt of cleared funds where prepayment is required. We may suspend processing and/or delivery until the foregoing are received.
  • Subject to the liability clauses 15 or 16 (as appropriate), we shall have no liability for any delay in dispatch or delivery, failure to deliver, missed delivery window, or additional costs to the extent caused by:
    • incorrect, incomplete or misleading order, specification, artwork, message or delivery information;
    • late, withheld, changed or conditional approvals or instructions;
    • changes requested after order acceptance;
    • recipient/site unavailability, restricted access, security procedures or failure to provide accurate recipient contact details (as detailed in clause 10);
    • address or postcode errors, redirections, failed delivery attempts or your failure to select the correct delivery service/region (as detailed in clause 10); or
    • any other act or omission by you or your agents.
  • In such cases, delivery dates shall be deemed extended as reasonably necessary and we may charge for redelivery, storage, handling, admin time and any write‑off or disposal of perishable or bespoke goods no longer suitable for redelivery.
  • Alcohol policy: We are a gift company, not a general alcohol retailer. Limits apply per Order: up to 1 bottle if ordered alone; up to 3 bottles when ordered with a hamper or with at least two other non‑alcoholic items whose combined price is at least equal to the total alcohol price. Fine wines/spirits by enquiry only: info@wyegifthampers.com. Please see clause 10.21 for further details regarding delivery and age verification.
  • We may, without liability and without prejudice to our other rights and remedies, suspend processing/dispatch or cancel your order (in whole or in part) at any time on written notice if you fail to comply with any obligation under these Terms or the order. This includes (without limitation) failure to: (a) provide complete and accurate information or approvals; (b) comply with artwork/branding, specification or messaging requirements; (c) make payment when due; (d) provide lawful delivery instructions or complete age‑verification for alcoholic products; or (e) comply with applicable laws or policies notified by us or our carriers.
  • If we suspend or cancel under clause 3.10:
    • We may retain and apply any sums you have paid at checkout towards all amounts properly due, including: (i) the price of products already delivered; and (ii) all reasonable costs and non‑recoverable commitments incurred up to suspension/cancellation, including work‑in‑progress, bespoke or perishable items (up to 100% of their price once production/procurement has commenced), third‑party and carrier charges, storage, handling and administration.
    • If the sums paid exceed the amounts due under (a), we will refund the balance. If they are insufficient, we may invoice you for the shortfall, which is payable immediately on receipt.
    • No refund is due where bespoke or perishable products are no longer suitable for redelivery and may (acting reasonably) be disposed of or donated.
    • Following any suspension, delivery dates shall be deemed extended as reasonably necessary.
    • Any payment reversal or chargeback (other than due to our error) will be treated as non‑payment and customer default. We may suspend/cancel affected orders and recover our reasonable costs (including chargeback fees) in addition to the amounts due under this clause.
  • Availability

All orders are subject to availability. We cannot guarantee that any product will be available at any given time. In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop selling certain products. If this happens and it affects your order, we will notify you by email, cancel your order and provide you with a full refund (including any delivery costs) if payment has already been taken.

• Making changes to your order

If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.

• Product descriptions
  • Descriptions of our products are set out on our
  • Please read the product description carefully. Pictures and images of the products or their packaging on our website are for illustration purposes only. Your products and their packaging may vary slightly from those pictures or images.
  • We cannot guarantee that the colours displayed on your device will match exactly the appearance of your The colours of the products displayed on our website may vary depending on what device you are using and your settings.
  • All weights, sizes and measurements set out on our website are as accurate as possible but there may be a small tolerance.
  • We reserve the right to make minor changes or substitutions to products where necessary, for example due to availability of ingredients or components. Any such changes will not materially affect the quality or overall nature of the product. Where a substitution is made, we will ensure that the replacement is of equal or greater value and is suitable for the intended purpose. If a significant change is required, we will notify you as soon as reasonably practicable and offer you the option to accept the change or cancel your order for a full refund.
• Use restrictions
  • If you are a consumer, you must use our products only for domestic and personal use. You must not use our products for commercial, business or resale purposes.
  • If you are a business customer, you must use our products only for internal business purposes. You must not use our products for resale purposes.
• Third‑Party Products within Hampers
  • “Third‑Party Product” means any item within the products that is manufactured, produced or branded by a third party (including but not limited to food, drink, confectionery, cosmetics, toys, glassware and accessories), and any accompanying instructions, packaging, labelling or warranty issued by that third party.
  • Nature of supply and reliance on third parties: The products shall include Third‑Party Products sourced from reputable suppliers. We are not the manufacturer of Third‑Party Products and reasonably rely on information, specifications, certifications and warranties supplied by their producers.
  • Product information, allergens and changes: Descriptions, ingredients, allergen, nutritional and usage information for Third‑Party Products are provided as supplied by the producer and may change without notice. You are responsible for reviewing such information upon delivery and for communicating it to any end‑ We are not liable for inaccuracies in producer‑supplied information or for changes made by the producer after dispatch, except to the extent caused by our negligence.
  • Handling and storage: We will handle and store Third‑Party Products prior to dispatch in accordance with reasonable industry practice. We are not responsible for deterioration, spoilage or damage arising after delivery due yours or the recipient storage conditions, handling, or failure to observe use‑by/best‑before dates or instructions.
  • Responsibility for customer‑specified inclusions: Where you request or approve the inclusion of particular Third‑Party Products or brands, you warrant their suitability for the intended recipients and purpose and shall indemnify us against claims, losses, costs and liabilities arising from that specification (including allergen, dietary, cultural or import restrictions), except to the extent caused by our negligence.
  • Warranties and remedies for Third‑Party Products: To the fullest extent permitted by law and subject to the Liability clauses 34 and 35 (as appropriate), Third‑Party Products are supplied “as provided by the producer” and we do not give any separate manufacturer’s warranty of its own in respect of them.
  • Recalls and withdrawals: If a Third‑Party Product is subject to a producer or regulatory recall/withdrawal, we may suspend supply, substitute, or credit the affected item, and will reasonably cooperate with recall instructions. We are not liable for recall‑related losses except to the extent caused by its breach of contract or negligence.
• Prices
  • Prices for our products are set out on our All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate, but exclude delivery charges. For information on delivery options and costs, go to [insert link to webpage].
  • Prices for our products and delivery charges may change at any time. Except as set out in clause 8.3 below, such changes will not affect existing orders.
  • If there has been an error on the website regarding the pricing of any of our products and this affects your order, we will try to contact you using the contact details you provided when you placed your We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you by email.
• • We accept the following credit cards and debit cards: [insert details]. You can also pay by [PayPal], [Apple Pay], [Google Pay] and [[insert other payment method]]. All credit card and debit card payments need to be authorised by the relevant card issuer.
  • We will take payment from your card when your order is ready for dispatch. If the payment is unsuccessful, we will try to contact you using the contact details you provided when you placed your If we are unable to contact you, we will cancel your order and notify you by email.
• Delivery
  • In this clause, “Business Day” means a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business. “Delivery Location” means the address for delivery you have provided with your order or otherwise agreed in writing by us.
  • Delivery dates and times are estimates only and are not of the essence. Failure to deliver by an estimated date does not entitle you to terminate the contract (in whole or in part), reject products or withhold payment.
  • We will arrange delivery either using our own vehicles or reputable third‑party carriers (including, without limitation, Parcelforce and DPD). Equivalent carriers may be substituted at our discretion.
  • Subject to our order acknowledgement and receipt of cleared funds from you in full payment, we aim to dispatch within 2 Business Days. Any dates or times for dispatch or delivery are estimates only and are not guaranteed.
  • Deliveries take place on Business Days only. Weekend or timed deliveries may be available by prior agreement by us and shall be subject to a surcharge.
  • For most mainland UK addresses, orders received and acknowledged by 12:00 (noon) UK time Monday to Thursday can be dispatched during the next Business Day, subject to carrier capacity and a surcharge notified at checkout or in the order acknowledgment.
  • Orders received and acknowledged by 12:00 (noon) UK time on a Friday can be dispatched for delivery on the following Business Day to most mainland UK addresses, subject to a surcharge.
  • Next Day service is not available for all locations (see clauses 10.16 to 10.18) and may be suspended during peak periods or due to carrier network constraints.
  • You are responsible for ensuring that the Delivery Location (including any recipient name, company name, department, unit number and postcode) is complete and accurate, and that suitable access is available during normal delivery hours.
  • Unless otherwise agreed, delivery to a reception, mailroom, loading bay, security desk or an immediate neighbour at the Delivery Location constitutes delivery. Where a signature or photographic/scanned proof of delivery is obtained by the carrier, such proof shall be conclusive evidence of delivery to the Delivery Location.
  • If no one is available to take delivery, the carrier may leave a calling card, send an electronic notification and/or attempt redelivery. If the carrier does not receive a response within the carrier’s stated timeframe (typically 4–5 Business Days), the consignment may be returned to us.
  • Where the carrier has delivered to the Delivery Location provided by you (or an immediate neighbour in accordance with this clause), we are not responsible if the intended recipient has moved or resides elsewhere, or if the actual receiver refuses or fails to forward or return the product(s).
  • Additional charges apply for redirection, address correction, redelivery or return to sender arising from an incomplete, incorrect or changed address/postcode or from recipient unavailability.
  • If a consignment is returned due to failed delivery attempts or lack of response to the carrier’s notification, we will contact the you to arrange redelivery. Redelivery and any associated handling or storage charges must be paid before the products are resent. For perishable or bespoke products, we may (acting reasonably) dispose of, or donate, returned products that are no longer suitable for resale or redelivery; in such cases no refund will be due and you shall remain liable for all associated charges.
  • We may deliver products in instalments. Each instalment is a separate delivery and shall be invoiced and paid for separately. A delay in one instalment does not entitle you to cancel any other instalment.
  • When ordering for delivery to the Western Isles, Orkney and Shetland, Scilly Isles, Isle of Man and the following Scottish Highlands postcodes, you must select “UK Highlands & Islands” (or the applicable option) in the delivery country/region field on the hamper page. Next Day service is not available for these locations. Guide delivery timescales for the following postcodes are 3–6 Business Days, subject to carrier operations:
    • AB31 to AB38, AB41 to AB45, AB51 to AB56, FK19 to FK21, IV1 to IV28, IV30 to IV32, IV36, IV40 to IV49, IV51 to IV56, IV63, HS1 to HS9, KA27, KA28, KW1 to KW3, KW5 to KW17, PA20 to PA38, PA41 to PA49, PA60 to PA78, PH1, PH5 to PH10, PH15 to PH26, PH30 to PH44, PH49, PH50, ZE1 to ZE3.
  • Surcharges may apply for remote or hard‑to‑reach locations, large or multi‑parcel consignments, or special services. Remote‑area definitions and surcharges are set by the carrier and may change without notice.
  • We will deliver to the BFPO central clearing office. Once delivered to BFPO, tracking may not be available and onward delivery is managed by the armed forces. As guidance, delivery to BFPO static locations typically takes 4–8 Business Days from dispatch.
  • Risk in the products passes on delivery to the BFPO central clearing office. We are not responsible for delays or failures in onward delivery beyond BFPO, which are outside our control.
  • Delivery to PO Boxes (including non‑geographic or locker‑only addresses) is not available.
  • Alcoholic products may only be delivered to, and accepted by, persons aged 18 or over. We operate a “Challenge 25” policy and instruct our carriers to verify age on delivery. Accordingly:
    • you warrant that each intended recipient is 18+ and that delivery to the nominated Delivery Location is lawful. You must provide the recipient’s full name and contact details and ensure an adult (18+) is available to accept delivery.
    • On delivery, the carrier may require acceptable photographic identification (e.g., a valid passport, UK photocard driving licence or PASS‑accredited card). If satisfactory ID is not produced, the carrier will not deliver the alcholic products. Alcoholic products will not be left in a “safe place”, with a minor, or at unattended/locker/PO Box addresses.
    • Any failure, refusal or inability to complete age verification, or any instruction that would prevent compliant handover (including requests for unattended delivery), will be treated as recipient unavailability/incorrect delivery instructions. We have no liability for any delay or failure to deliver arising from the foregoing, and redelivery, address correction, storage, return or disposal charges shall be for your account. For perishable or bespoke items, if prompt compliant redelivery cannot be arranged, we may (acting reasonably) dispose of or donate the items without refund.
    • You are responsible for ensuring any onward supply complies with all applicable laws (including age‑restricted sales and delivery requirements) and shall indemnify us against all losses, liabilities, costs and expenses arising from any breach of this clause 10.21 or unlawful onward supply.
    • For the purposes of age verification the carrier may view, but will not normally retain, ID. Any personal data processed in connection with age verification will be handled in accordance with our Privacy Notice.
  • Please examine the products as soon as reasonably possible after delivery and notify us of any fault or damage as soon as reasonably possible.
  • Once your order has been delivered to your address or in accordance with the delivery instructions you provided to us, the risk in the products passes to you and the goods are classed as having been ‘delivered’. This means that you are responsible for the products and we are not liable to you if the products are stolen or damaged after they have been delivered to you. This does not affect your legal rights if the products are faulty or misdescribed. Ownership of the products passes to you once you have paid for them in full.
• Consumer cancellation rights

This clause 11 only applies to you if you are a consumer.

• You have 14 days from the delivery date to change your mind and cancel your This does not apply to perishable products, bespoke or personalised products, or any products that have a protective or hygiene seal (eg underwear, beauty products, pierced jewellery, DVDs, video games etc) if that seal has been broken.
• To cancel your order, please email us at info@wyegifthampers.com or call us on 07487715445. To help us process your cancellation more quickly, please have your order number ready or include it in the email or cancellation form you send to us.
• If you have already received your order, you must return the products to us within 14 days of telling us that you want to cancel your The deadline is met if you send the products back to us before the 14-day period has expired. We strongly recommend that you get proof of postage. We may withhold the refund until we have received the products back from you or until you have provided us with evidence that you have sent the products back (whichever is earlier).
• Products must be returned to us in a new and unused condition and, to the extent possible, in their original packaging. We may make a deduction from the refund amount if you have handled the product in a way that has diminished the value of the product, if such handling was beyond what is necessary to establish the nature, characteristics and functioning of the products. You are responsible for the products while they are in your
• Unless your products are faulty or misdescribed, you are responsible for the cost of returning the products to us.For information on how to return your products to us, go to [insert link to returns page].
• We will provide you with a full refund (including basic delivery charges) as soon as possible. If you cancelled before you received any products, we will issue the refund no later than 14 days after the day on which you told us that you want to cancel. If you have sent products back to us, we will issue the refund no later than 14 days after the day we receive the products back from you or, if earlier, 14 days after the day you provide us with evidence that you have sent the products back.
• We will issue your refund to the same payment method you used when you placed your

• Faulty products—consumers

This clause 12 only applies to you if you are a consumer.

• The products that we provide to you must be as described, fit for purpose and of satisfactory quality. We are under a legal duty to supply products that are in conformity with our contract with you.
• Unless expressly agreed in writing, products are supplied for general gifting purposes. You are responsible for determining suitability for your intended recipients or uses and for providing us with any necessary specifications or restrictions.
• During the expected lifespan of your product, you are entitled to the following:

Up to 30 days:	If your product is faulty, you can get an immediate refund.
Up to six months:	If the product cannot be repaired or replaced, then you are entitled to a full refund in most cases.
Up to six years:	If the product does not last a reasonable length of time, you may be entitled to some money back.

• This is a summary of some of your key rights. They are in addition to your cancellation rights set out in clause 13 above. For more detailed information on your rights, visit the Citizens Advice website at citizensadvice.org.uk or call 0808 223 1133.
• If your products are faulty or misdescribed, please contact us as soon as reasonably possible.

• Faulty products—business customers

This clause 13 only applies to you if you are a business customer.

• We warrant that the products will at the date of delivery:
  • conform in all material respects to their product descriptions on the website;
  • be free from material defects in design, material and workmanship; and
  • be of satisfactory quality within the meaning of the Sale of Goods Act 1979.
• Unless expressly agreed in writing, products are supplied for general gifting purposes. You are responsible for determining suitability for your intended recipients or uses and for providing us with any necessary specifications or restrictions.
• As your sole and exclusive remedy, we will (at our option) replace or refund any products that do not comply with clause 14, provided that:
  • you notify us by email to info@wyegifthampers.com in the case of defects discoverable by a physical inspection within 2 days of delivery, or in the case of latent defects, within one month from the date on which you became aware (or should reasonably have become aware) of the defect;
  • you provide us with sufficient information as to the nature and extent of the defects;
  • you give us a reasonable opportunity to examine the defective products; and
  • you return the defective products to us.
• Except as set out in this clause 13, we give no warranties and make no representations in relation to the products, and all warranties and conditions (including the conditions implied by sections 13–15 of the Sale of Goods Act 1979), whether express or implied by statute, common law or otherwise are excluded to the extent permitted by law.

• Events beyond our control

We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.

• Our liability to consumers

This clause 15 only applies to you if you are a consumer.

• If we breach these terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
• We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
• Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.

• Our liability to business customers

This clause 16 only applies to you if you are a business customer.

• Subject to the below, our liability under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) will not exceed the total price paid for the products.
• We will not be liable to you under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) for:
  • consequential, indirect or special losses; or
  • any of the following (whether direct or indirect):
    • loss of profit;
    • loss of opportunity;
    • loss of savings, discount or rebate (whether actual or anticipated); or
    • harm to reputation or loss of goodwill.

 

• Nothing in these terms will limit or exclude our liability for:
  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation; or

any other losses which cannot be excluded or limited by law.

• Your information

Any personal information that you provide to us will be dealt with in line with our Privacy Policy available here [insert link], which explains what information we collect and hold about you, and how we collect, store, use and share such information.

• No third party rights

No one other than us or you has any right to enforce any of these terms.

• Complaints

In the unfortunate event that you are unhappy with any facet of our service, please submit your complaint by email to info@wyegifthampers.com. We will respond to you within 2 working days. We endeavour to resolve all issues to our customer’s satisfaction within 5 working days. We are not liable for third party product issues that are beyond our control.

• Competitions and promotions

From time to time we may run competitions, prize draws, discount codes or other promotions. Each promotion will be subject to separate promotional terms, which will be provided at the time (for example on the relevant webpage, email, order form or promotional material). Where applicable, those promotional terms will take precedence for that promotion.

• Reviews, Feedback and User Content
  • We do not host reviews on our website. If you post a review on a third‑party platform (e.g., Google or social media), your use of that platform is governed by its own terms and privacy policy. Where you tag, mention or otherwise draw our attention to such content, you authorise us to reference, quote, and re‑share it on the same platform in accordance with that platform’s rules.
  • If you provide any review, testimonial, feedback, endorsement, rating, images or similar content to us directly (including by email or direct message), you grant us a non‑exclusive, worldwide, royalty‑free licence to use, reproduce, publish, adapt for length/clarity, translate, distribute and display that content, in any media, for marketing, PR, internal training and customer service purposes. We may identify you by your business name and (where reasonably relevant) job title and approximate location. Use of your logo or other brand assets will only occur with your prior written consent.
  • You warrant that you own or control all necessary rights in the content you submit; that it is accurate, not misleading, and does not infringe any third‑party rights or contain unlawful or confidential material; and that you have obtained any permissions required from identifiable individuals.
  • We have no obligation to use any content, may edit it for length/clarity without changing its overall meaning, and may remove or stop using it at any time. No fees or compensation are payable for our use.
  • If you later wish to withdraw permission for future use, you may notify us in writing. We will cease new uses within a reasonable period, but this will not require recall of materials already produced, published or contractually committed.
  • Any personal data included in content you provide will be processed in accordance with our Privacy Notice. We may contact you to verify submissions, to manage any required disclosures under applicable advertising rules (including the CAP Code), or to obtain additional permissions where needed.
• Promotional codes

From time to time we issue promotional or voucher codes. Each code will be subject to separate promotional terms notified at the time of issue (for example, validity dates, eligibility and exclusions), which will take precedence. Unless those terms state otherwise, only one code may be used per order, codes must be applied at checkout, and they cannot be applied retrospectively or combined with other offers.

• General terms
  • You are not allowed to transfer your rights under these terms to anyone without our prior written consent. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
  • If any provision of these terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these terms will not be affected.
  • If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.
  • If you are a business customer, any variation to these terms will not be binding unless expressly agreed in writing between you and us.
  • If you are a business customer, you and we both agree that these terms constitute the entire agreement between you and us in relation to your You acknowledge that you have not entered into these terms in reliance on any representation or warranty that is not expressly set out in these terms and that you will have no claim for innocent or negligent misrepresentation on the basis of any statement in these terms.
• Governing law and jurisdiction
  • If you are a consumer, the laws of England and Wales apply to these terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.
  • If you are a business customer, these terms and any dispute or claim arising out of, or in connection with, the terms, their subject matter or formation (including non-contractual disputes or claims) will be governed by, and construed in accordance with, the laws of England and Wales. You and us both irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, these terms, their subject matter or formation (including non-contractual disputes or claims).
• Important Information
  • Perishable items: Perishable items should be consumed promptly and by the stated use-by/best-before date. Follow any storage and handling instructions on the product labels. Except where defective at delivery, perishable items are not returnable.
  • Storage and temperature: Unless otherwise stated, products are supplied for ambient storage. If an item is marked as chilled or otherwise temperature-sensitive, it must be transferred to appropriate storage immediately on delivery. We are not liable for deterioration, spoilage or safety issues arising after delivery due to storage or handling conditions within your or a recipient’s control.
  • Allergens and ingredients: Ingredient, allergen and nutritional information is supplied by the producer and may change without notice. You must check labels on delivery and before any onward supply, and ensure that recipients with allergies or intolerances receive full and accurate information. Many products are made in facilities that also handle common allergens; cross-contact cannot be ruled out. If allergy risk is a concern, seek confirmation from us before ordering; do not rely solely on images or historic information. 
  • Dietary, lifestyle and cultural requirements: Claims such as “vegan”, “vegetarian”, “gluten-free”, “halal”, “kosher” or similar apply only where expressly stated for the specific product and are based on producer information or certification. Unless expressly stated, no assurance is given that items meet particular dietary or cultural requirements. You are responsible for verifying suitability for intended recipients.
  • Fragile items and sharp objects: Hampers may include glass, ceramics or other fragile items and, where stated, knives or other sharp objects. Handle with care on opening. Age‑verification may apply to bladed items. Dispose of packaging materials responsibly. 
  • Candles, cosmetics and fragranced items: Follow on‑pack safety instructions. Candles are flammable—never leave unattended and keep away from children and pets. For cosmetics/toiletries, perform a patch test where appropriate and discontinue use if irritation occurs. 
  • Toys/novelties and small parts: Unless expressly stated otherwise, novelty items are not toys and are generally unsuitable for children. Items may contain small parts and present a choking hazard. Keep out of reach of children. 
  • Onward distribution and information duties: If you distribute hampers or their contents to recipients, you must: (a) retain and pass on all original labels and safety information; (b) avoid repackaging that obscures or removes mandatory information; and (c) maintain any required temperature controls. You are responsible for ensuring lawful and safe onward supply and for all communications to recipients about allergens and storage. 
  • Guidance only; no medical advice: Any guidance we provide on allergens, nutrition or product use is general and not a substitute for professional advice. Always follow the product label and the producer’s instructions. Any personal data processed in connection with recipient information will be handled in accordance with our Privacy Notice.